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Ryanair Launches Customer Advisory Panel; Adds Flights for Chelsea and Man City’s League Final

Ryanair has launched a new Customer Advisory Panel that invites customers from all over Europe to come together and provide feedback for continued guest service improvements. The carrier has also added flights for Chelsea and Man City’s Champions League Final.


Ryanair Launches New Customer Advisory Panel - Courtesy Ryanair

On Thursday (May 13, 2021), Ryanair announced the launch of a new Customer Advisory Panel that will invite customers from throughout Europe to come together and provide feedback and recommendations that will help the airline continue to improve guest services. Customers are invited to apply before May 31st, 2021. This autumn, Ryanair will hold their first Customer Advisory Panel at the company’s offices in Dublin. Successful applicants will be flown in to participate in a Customer Care event to help Ryanair improve the guest experience. Applicants can also look forward to future panel meetings in exciting European cities such as Madrid, Rome, Berlin, Warsaw and more.


In Thursday’s announcement, Ryanair’s Director of Marketing & Digital, Dara Brady, said,


“We are excited to announce our first ever Customer Advisory Panel to allow customers help us drive improvements in Ryanair’s customer care and service. While Ryanair cannot be beaten for low fares, choice and on-time flights, as we grow to 200m passengers p.a., we are determined to keep listening to our customers and improving our service to them. Our new Customer Advisory Panel will provide us with direct feedback and recommendations from customers and will help us deliver an improved service for our guests throughout 2022 and beyond. As Ryanair emerges from the Covid-19 pandemic customers can look forward to even more service improvements on new aircraft at even lower prices.”


The panel’s recommendations will be part of the company’s 2022 customer improvements program, reinforcing Ryanair’s commitment to delivering low fares, on-time flights and great customer service. The new Customer Advisory Panel is one of several customer care initiatives rolled out by the company in 2021. Applications must be submitted on Ryanair.com or by clicking here before May 31st and successful applicants will be notified before June 14, 2021. Ryanair will cover flights and accommodations for panel members plus a partner and panelists will also have time to explore Dublin during their 2-night trip.


In a separate press release on Thursday, Ryanair announced that they will launch four extra flights for Chelsea and Man City’s Champions League Final in Porto. Seats are limited and selling fast, so Ryanair advises Chelsea and Man City fans to log on to the airline’s website and book flights early to avoid disappointment.


Commenting on the added flights, Ryanair’s Alejandra Ruiz, said,


“Chelsea and Man City will now come face to face in the final of Europe’s premier club competition in Porto and following strong demand from fans for the game we’ve added 4 extra flights. Our specials depart London Stansted and Manchester on Friday 28th May and return from Porto on Sunday 30th May. These Champions League special flights are on sale now, so fans should log on to www.ryanair.com today and book early to avoid missing out.”


Ryanair's Special Flight Schedule for Chelsea and Man City's Champions League Final in Porto - Courtesy Ryanair

Ryanair Holdings, plc is Europe’s largest airline conglomerate and the parent company of Buzz, Lauda, Malta Air, and Ryanair DAC. The airline usually carries over 154 million passengers annually with over 2,500 daily departures. Ryanair typically serves over 200 destinations in 40 countries with a fleet of over 400 Boeing 737 Family aircraft and 20 Airbus A320s. Currently, the low-cost carrier has an additional 210 Boeing 737-8200s on order. Ryanair has maintained a stellar safety record for over 35 years and prides itself on being “Europe’s greenest cleanest airline group,” promising customers a reduction in CO2 emissions of up to 50%, versus the “Big 4 EU major airlines.”



Source: Ryanair

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