Stephanie Tully has been appointed as the new Chief Executive Officer of Jetstar, succeeding Gareth Evans who will step down at the end of the year. Ms. Tully has been a Group Executive and Chief Customer Officer since 2019.
On Monday (September 26, 2022), Qantas Group announced the appointment of Stephanie Tully as Jetstar’s new Chief Executive Officer, succeeding Gareth Evans who will depart the company by the end of 2022. Ms. Tully joined the Group in 2004 and has worked in progressively senior roles in operations, marketing and customer loyalty. She has served as a Group Executive and Chief Customer Officer since 2019. Markus Svensson will succeed Stephanie Tully as the Group’s Chief Customer Officer and will also become a member of the Group Executive Committee reporting to the Group CEO.
In Monday’s announcement, Qantas Group’s CEO, Alan Joyce, said,
“These appointments come at an important time for us. The team is working incredibly hard to overcome challenges facing the whole industry as it gets back on its feet, and the data shows we’re almost there. Managing this kind of executive renewal internally means we keep our momentum and can leverage a huge amount of corporate knowledge, including through the transition.
“Stephanie has worked across several different parts of the airline, from crewing to marketing, and has a deep understanding of customer experience. She’s an outstanding leader and she’ll be leading a very experienced senior team at Jetstar to keep building on the strengths of that business.
“Markus has navigated incredible levels of complexity in recent years, managing most of the commercial elements of the Qantas network through several waves of lockdown and recovery, and also managing our relationships with alliance partners around the world. His knowledge of airlines means he understands the many elements that have to work to deliver exceptional customer service, which is a key focus for us.
“Gareth has been a superb member of the Qantas Group Executive team for many years. We’re pleased to have his knowledge and experience in the months ahead to help with this transition and key projects in our recovery.”
Summary Career Biographies, Stephanie Tully and Markus Svensson - Courtesy Qantas
Launched in Australia in 2004, Jetstar Airways is wholly owned by the Qantas Group, and has to date carried over 250 million passengers. Jetstar Group also includes Singapore-based Jetstar Asia Airways which is managed by Newstar Holdings and majority-owned (51%) by Westbrook Investments of Singapore, with the remaining 49% owned by Qantas Group. The Group also includes Jetstar Japan, a partnership between Qantas Group, Japan Airlines and Tokyo Century Corporation. Jetstar Group is one of the Asia Pacific’s largest LCC networks by revenue, with Jetstar-branded carriers serving over 85 destinations with more than 5,000 flights weekly. The Group operates a fleet of 11 Boeing 787-8 Dreamliners, 96 Airbus A320s and six A321s, and also has 18 Airbus A321neo LRs on order for Jetstar Airways.
Source(s): Qantas, Jetstar