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Qantas Appoints Andrew Glance As New Loyalty Business Unit CEO

Qantas has appointed Andrew Glance as the new Chief Executive Officer for their Loyalty business unit.  Mr. Glance most recently served as the Executive Manager of Commercial Partnerships and Qantas Business Rewards.


Qantas Loyalty's New CEO, Andrew Glance - Courtesy Qantas

On Thursday (January 18, 2023), Qantas announced the appointment of Andrew Glance the new CEO for their Loyalty business unit, succeeding Olivia Wirth.  Mr. Glance served most recently as the carrier’s Executive Manager of Commercial Partnerships and Qantas Business Rewards, having held a number of senior positions within Qantas Loyalty since 2016.  Since joining Qantas in 2002, he worked in senior finance positions across the Group, ranging from flight operations to inflight services.


In Thursday’s announcement, Qantas Group’s CEO, Vanessa Hudson, said,


“Andrew has a deep understanding of the Loyalty business having been part of that leadership team for many years, as well as the organisation more broadly given he’s also worked in several other parts of the Group.  Over the past few years, Andrew has done an outstanding job in leading the growth of points-earning opportunities for members, particularly through financial services, which has strengthened the program overall.  In the process, he’s developed a very strong understanding of what drives success for Loyalty, both for our customers and commercial partners. 


“Ultimately, what members of our Frequent Flyer program want is the ability to earn points in lots of different ways and convert them into great travel experiences. That’s what the strategy for Loyalty is focused on delivering, including the recent expansion into hotels and holiday packages as well as adding more partner airlines.  Qantas Frequent Flyers have access to up to 5 million reward seats and late last year we invested heavily in making more available during the European summer. We’re working on some more improvements that we expect to announce in coming months, which we think will be very well received by our millions of members.”


Also commenting on his new role, Qantas Loyalty’s incoming CEO, Andrew Glance, said,

 

“Qantas Loyalty is a fantastic business that delivers a lot of value to its members and corporate partners, and I look forward to leading the team to build on that.”  

 

The appointment of Andrew Glance follows the October 2023 resignation of Qantas Loyalty’s former CEO Olivia Wirth, who will assist with the transition until leaving the company in February 2024.  At that time, Mr. Glance will also become part of the  Qantas Group’s Leadership Team. 



Source: Qantas

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