JetBlue Announces the Promotion of John Flaherty to Vice President of Inflight Experience
Today, JetBlue announced the promotion of John Flaherty to Vice President of Inflight Experience. Mr. Flaherty has been with the airline for over 15 years, serving most recently as Director of Airports for JetBlue’s Boston operation.
On Monday (December 6, 2021), JetBlue announced the promotion of John Flaherty to Vice President of Inflight Experience. In his new role, Mr. Flaherty will lead and support JetBlue’s inflight team with a focus on ensuring new and current crewmembers have the training and tools to safely deliver the carrier’s award-winning hospitality and best-in-class guest experience onboard every flight. Since joining JetBlue over 15 years ago as a frontline airport crewmember, Flaherty has served the airline’s airport operations in a range of roles with multiple promotions. Most recently, he served as JetBlue’s Director of Airports for the airline’s Boston operation. Mr. Flaherty helped grow JetBlue’s Boston presence from just a handful of gates over a decade ago to one of Boston Logan International Airport’s largest carriers. John Flaherty is a graduate of Stonehill College.
In Monday’s announcement, JetBlue’s Head of Customer Care and Programs, Ed Baklor, said,
“With a deep understanding of JetBlue’s culture and service, as well as his operational expertise, John was an obvious choice to lead our inflight team. Since coming to JetBlue in 2006, John has been able to excel as a leader, growing our Boston operation to what it is today. He understands that our crewmembers are the reason we are who we are, a world-recognized customer-focused travel company. I am confident John will achieve great things in this new role, as he has in previous roles he has held at JetBlue.”
Also commenting on Mr. Flaherty’s promotion, JetBlue’s Chief Executive Officer, Robin Hayes, said,
“As we congratulate John for this well-deserved promotion, we also remember our much loved Norbert Strissel who was our previous director, airports in Boston and who we sadly lost suddenly back in January 2019. Norbert was John’s biggest fan and Norbert’s affection for our people and culture was instrumental to John’s growth as the incredible leader he is today.”
JetBlue is New York’s Hometown Airline® and a leading carrier in Boston (BOS), Fort Lauderdale (FLL), Los Angeles (LAX), Orlando (MCO) and San Juan (SJU). The airline carries guests to destinations across the U.S., Caribbean, Latin America and London (Heathrow and Gatwick). JetBlue Airways Corporation trades on the NASDAQ under the ticker symbol JBLU.