• Joe Breitfeller

Emirates Resumes Luxury On-Ground Services for Premium Guests From July 1st, 2020

Emirates announced on Tuesday the resumption of luxury bespoke on-ground services for premium guests from July 1st, 2020. Customers can once again enjoy Emirates’ signature Chauffeur Drive Service (CDS) and airport lounge access at the carrier’s Dubai hub.


Emirates will open one lounge in Terminal 3 Concourse B, Dubai International Airport (DXB) to serve First Class, Business Class and eligible Emirates Skywards members on 1st July. Lounge guests will enter through biometric gates using facial recognition to reduce contact. - Courtesy Emirates

On Tuesday, Emirates announced the resumption of on-ground services including their signature Chauffeur Drive Service (CDS) and airport lounge in Dubai. The carrier has implemented a comprehensive set of measures at every step of the journey to ensure the health and safety of guests and team members, including CDS and lounge services. Starting 10:00 AM on July 1st, Emirates will open one lounge in Terminal 3 Concourse B at Dubai International Airport (DXB) for First and Business Class guests as well as eligible Emirates Skywards members. Premium guests entering the lounge will enter through biometric gates featuring facial recognition to reduce contact points. Emirates will open additional Dubai and global lounges in the coming months as travel restrictions are eased and travel demand returns.

Emirates’ 9,209 square meter lounge at DXB offers premium guests a quiet space to relax, unwind and recharge prior to their flights. The lounge will operate with reduced capacity and increased space between occupied seats and customers will be required to wear a mask throughout the airport as well as in the lounge. The facilities and amenities have been modified to ensure customer comfort while maintaining the highest level of health and safety standards. Meals in the lounge are now presented in hygienically sealed meal boxes (including a vegetarian option) rather than a buffet, while complimentary beverages, including spirits, will be available in single serve bottles. Champagne and wine typically served from shares 750 ml bottles will be temporarily unavailable. Some of the sanitization measures deployed at the lounge include daily sanitization and fumigation and sanitization of individual seats and tables throughout the day. Additionally, Emirates’ team members will be outfitted with PPE for the protection of guests as well as their own personal safety.



As previously mentioned, Emirates will also relaunch their signature Chauffeur Drive Service (CDS) for First and Business Class guests in Dubai and other network cities. All vehicles will be completed disinfected inside and out at the end of each shift and drivers in Dubai will wear masks and gloves. Additionally, the chauffeurs will undergo stringent health checks prior to their shift to ensure they are healthy and fit for work. Vehicle touchpoints such as door handles and the handles if each piece of guest luggage will also be sanitized at the end of every trip. For customers travelling with children, car seats are available and are disinfected and shrink wrapped after every use. Customers traveling by CDS will be required to wear a mask and each vehicle will be limited to a maximum of three passengers in Dubai, though larger vehicles which can accommodate four are available on request.


Emirates currently serves 52 destinations and offers seamless worldwide connections through their Dubai hub. The carrier has implemented a comprehensive set of measures to ensure the health and well-being of guests and team members throughout their journey, including the distribution of complimentary hygiene kits containing masks, gloves, hand sanitizer and antibacterial wipes. As travel restrictions remain in place in many locations, Emirates reminds guests that they will only be accepted on flights if they comply with eligibility and entry requirements of their destination countries. Additionally, guests visiting Dubai, which will reopen to visitors on July 7, 2020, should hold an international health insurance policy that covers illnesses related to COVID-19 for the duration of their stay.


Source: Emirates

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