The airline will extend their middle seat blocking program through the first quarter of 2021, becoming the only U.S. carrier to continue the social distancing measure. Delta also launched an interactive map which outlines current travel restrictions and protocols.
On Wednesday (November 18, 2020), Delta Air Lines announced that they will continue their popular middle seat blocking program through March 30, 2021. Delta will now be the only U.S. carrier to continue blocking seats as part of their multi-layered Delta CareStandard which encompasses over 100 protective measures. The airline also launched a new interactive map on their website which allows customers to search, view and “click-to-book” their travel all in one place. The map includes information on travel restrictions and destination protocols, providing guests with a better understanding of what to expect throughout their journey. In Wednesday’s announcement, Delta Airlines’ Chief Customer Experience Officer, Bill Lentsch, said,
“Several independent studies have validated the effectiveness of the Delta CareStandard’s multi-layered protection, like advanced ventilation and an extensive cleaning regimen, which together significantly reduce the risk of flight-related transmission. However, we recognize some customers are still learning to live with this virus and desire extra space for their peace of mind. We are listening and will always take the appropriate steps to ensure our customers have complete confidence in their travel with us.”
The new interactive trip planning tool complements Delta's flexible booking options which allow customers to plan their travel with confidence. The company has eliminated change fees for U.S. domestic tickets and domestic award tickets (excluding Basic Economy fares) and international tickets purchased through December 31, 2020, for travel through 2021. Additionally, Delta has extended the use of travel credits through 2022 for tickets purchases before April 17, 2020, with originally scheduled departures prior to March 31, 2021.
Source: Delta Air Lines