During 2021, Boeing achieved an annual record for e-commerce parts sales with over $2.0 billion in online orders. With new tools to simplify transactions, Boeing Distribution, Inc. (formerly Aviall), sold nearly 70,000 parts, eclipsing pre-pandemic levels.
On Monday (February 14, 2022), Boeing announced that 2021 was a record year for e-commerce sales with over $2.0 billion. With new digital tools to simplify transactions, Boeing Distribution, Inc. (formerly Aviall) sold nearly 70,000 parts to commercial and government customers, exceeding pre-pandemic levels, with commercial orders accounting for $1.5 billion is sales, demonstrating the continued recovery of the airline industry. Boeing Distribution’s online revenue for 2021 was 15 percent higher than 2019 pre-pandemic levels, while orders were 20 percent higher. Stronger sales were fueled by the rollout of new tools to improve the customer experience, including a new homepage, a live chat feature and an online knowledge center. The refreshed parts website features over 500,000 products and saw five million visits from 50 countries in 2021.
Speaking from the Singapore Airshow 2022 today, Boeing Global Services’ CEO, Ted Colbert, said,
“Our $2 billion closeout to 2021 was a great capstone as the market heads to a more stable recovery. Our e-commerce capabilities are a great example of the digital solutions we provide to enable industry recovery and growth. Our focus as always is on bringing value through our products and services, and we will continue to partner with our customers as they navigate this dynamic environment.”
Also commenting on the milestone e-commerce sales, Boeing Global Services’ Vice President of Parts, Distribution Services and Supply Chain, William Ampofo, said,
“Boeing is improving e-commerce with our customers in mind. In addition to launching new digital tools, we are creating a more streamlined process for our customers by realigning strategy, program, and product line management with supply chain and customer support. We will continue to focus on digital and performance improvements, along with simplifying how we engage with our customers.”
Boeing (NYSE:BA) is the world’s largest aerospace company and leading supplier of commercial airplanes, defense, space and security systems, as well as global services. The aerospace giant tops the list of the largest U.S. exporters, providing a significant positive impact to America’s annual GDP. Boeing supports government and commercial customers in over 150 countries and employs more than 160,000 team members worldwide. As Boeing continues to deliver for customers, they are committed to their legacy of aerospace leadership in technology and innovation and living the company’s core values of safety, quality and integrity