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American Airlines Announces Retirement of Chief Customer Officer Alison Taylor

American Airlines has today announced the retirement of Chief Customer Officer Alison Taylor, who has been with the company since 2016. She will remain in an advisory role and her daily responsibilities will transition to Vasu Raja and Scott Laurence.


American Airlines Announces the Retirement of Chief Customer Officer Alison Taylor - Courtesy American Airlines

On Friday (January 20, 2023) American Airlines announced the retirement of Chief Customer Officer, Alison Taylor. Ms. Taylor joined American in 2016 as Senior Vice President of Global Sales and Distribution, and was later named Chief Customer Officer, where she oversaw the carrier’s Sales and International Commercial and Operations teams, along with Reservations and Customer relations. She will remain in an advisory role, while her day-to-day responsibilities will transition to Vasu Raja, Chief Commercial Officer, and Scott Laurence, Senior Vice President of Global Partnerships and International.


In today’s personnel announcement, American Airlines’ Chief Commercial Officer, Vasu Raja, said,


“Alison’s career has been nothing short of legendary. She has been an integral part of our leadership team since joining American in 2016, leading the work to create a world-class experience at every step of the customer journey. We will miss Alison, but we’re very happy for her as she and her husband move back to Australia to be closer to their family.”


Alison Taylor’s travel industry career spans over 30 years and nine countries. As American’s Chief Customer Officer, she has been committed to providing a world-class guest experience in the air and on the ground, including the development of the carrier’s best-in-class inflight entertainment offerings. Taylor also oversaw the development of new Boeing 787-9 and Airbus A321XLR interiors, as well as redesigned lounges at Ronald Reagan National Airport (DCA) and New York-JFK. She also initiated the Corporate Customer Advisory Board, comprised of travel leaders from several Fortune 500 companies, and created a plan to improve the customer journey for all of American’s diverse customers. In 2019, Taylor was named ‘Outstanding Woman of the Year’ by the Women in Travel Association, and has been recognized among the ‘Top 25 Women’ by the Global Business Travel Association.


American Airlines’ purpose is to “Care for People on Life’s Journey.” Shares in the American Airlines Group, Inc., trade on NASDAQ under the ticker symbol AAL and the company’s stock is included in the S&P 500.



Source: American Airlines

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