The airline has launched their ‘Travel-Ready Center’ a new digital solution which allows customers to review entry requirements, find local testing options and upload any required testing and vaccination records for all domestic and international travel.
On Monday (January 25, 2021), United Airlines announced the launch of their new ‘Travel-Ready Center,’ a new digital solution which allows customers to review COVID-19 entry requirements, find local testing centers, and upload any required testing and vaccination records for domestic and international travel. United is the first carrier to integrate all these features in one place, either via their mobile app or the company website. In Monday’s announcement, United Airlines’ Vice President for Technology and Chief Digital officer, Linda Jojo, said,
“While pre-travel testing and documentation are key to safely reopening global travel, we know it can be confusing for customers when they're preparing for a flight. Starting today, our ‘Travel-Ready Center’ gives customers a personalized, step-by-step guide of what is needed for their trip, a simple way to upload required documents and quickly get their boarding pass, fully integrated within our app and website.”
United plans on adding more innovative industry-first features to the Travel-Ready Center platform in the coming weeks and months making it easier for guests to navigate evolving entry requirements. Some of the planned features include the ability to schedule a COVID-19 test at over 15,000 sites around the world from the app or website, access to United’s recently launched ‘Agent on Demand’ feature that gives customers the ability to video chat live with a customer service agent, and destination visa requirement details.
United customers with active reservations can access the Travel-Ready center through the “My Trips” section on the United app or on united.com. Documents uploaded by customers will be reviewed by designated personnel and individual status indicators for each passenger will then note whether they are “travel ready” and will then be permitted to complete the check-in process. United reminds customers to still plan on bringing the required physical documents to the airport in case further inspection is necessary during their travels.
United Airlines’ shared purpose is ‘Connecting People. Uniting the World.’ Shares in the company’s parent, United Airlines Holdings, Inc., are publicly traded on the NASDAQ under the symbol ‘UAL’.
Source: United Airlines