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SWISS and Brussels Airlines Introduce Private Medical Travel Companion Service

Swiss International Air Lines and Brussels Airlines have partnered with Medical Travel Companions to provide guests with special needs a personal companion and medical assistance throughout their journey.

SWISS and Brussels Airlines Introduce New Private Medical Companion Service - Courtesy SWISS

On Wednesday (May 5, 2021), SWISS and Brussels Airlines announced a new partnership with Medical Travel Companions that will provide guests with special needs an elevated level of service for a fee. The new private concierge and assistance service will provide a travel companion and medical assistance before, during and after the flight. The option is available immediately and offers a selection of packages available at booking, to meet the guest’s specific needs. The service will provide the traveler with a qualified companion, such as a nurse, paramedic or physician, depending on the package selected. In addition to supporting the traveler’s medical needs, the companion will also provide support before, during and after the flight, including, for example, accompanying the guest to a PCR test.

In Wednesday’s announcement, SWISS’ Chief Commercial Officer, Tamur Goudarzi Pour, said,

“We are constantly seeking to develop further innovative products and services that will make our customers’ air travel an even better experience. And with this latest partnership, we can now offer our guests with particular needs additional support throughout the travel chain.”

Also commenting on the travel companion service rollout, the Lufthansa Group’s Head of Sales – Belgium, Frederic Dechamps, said,

“At Brussels Airlines we want to make travel more accessible by continuously improving our services. With this personal medical assistance service, we can give passengers with special needs the possibility to travel with peace of mind.”

The new service aims to attract a large audience including families with young children, senior citizens, and guests with reduced mobility or medical issues, who may require assistance during their journey. The fees for the service depend on the level of services requested and range from CHF 450 (US $493) to CHF 2,900 (US $3,174). The Lufthansa Group Airlines (Austrian Airlines, Brussels Airlines, Lufthansa and SWISS) are the only western airlines to offer this concierge level service.

Source(s): SWISS, Brussels Airlines


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