Air Canada has partnered with Hopper, allowing customers to cancel flights for any reason up to 24 hours before departure, and receive an immediate refund of 80-100 percent, depending on the level of coverage purchased.
On Wednesday (August 16, 2023), Air Canada announced a new partnership with Hopper, offering travelers more freedom and flexibility while traveling. Powered by Hopper, the ‘Cancel for Any Reason’ feature allows customers to easily cancel their flight up to 24 hours before departure and receive an immediate 80 to 100 percent refund, depending on the level of coverage purchased. Cancel for Any Reason is available for Standard, Flex, Premium Economy Lowest and Business Class Lowest fares. When booking eligible fares on aircanda.com, customers will automatically be offered the Cancel for Any Reason feature. If they later decide to cancel the flight, they can do so on the ‘My Bookings’ page and receive their refund (T&Cs apply). The new feature is in addition to Air Canada’s standard Refund and Cancellation Policy.
In Wednesday’s announcement, Air Canada’s EVP – Revenue and Network Planning, Mark Galardo, said,
“A cornerstone of Air Canada’s customer promise is to offer the best selection of flights at appealing fare levels. We do this by providing a menu of branded fares, each with its own attributes so customers can design their travel to suit their needs. But we also know that travel plans can change, so we are pleased to partner with an innovative Canadian travel technology partner such as Hopper to offer Cancel for Any Reason, giving customers added flexibility and peace of mind when booking.”
Also commenting on the new ancillary service collaboration, Hopper’s Co-Founder and President, Dakota Smith, added,
“We are thrilled to partner with Air Canada, which continues to lead the airline industry with innovative new features responding to its customers’ needs in today’s travel environment. Through Hopper Cloud, our B2B initiative, we can offer Air Canada a seamless integration with our ancillary products that not only benefit travellers but drive business growth.”
Air Canada is Canada’s largest domestic and international airline. The Canadian flag carrier is a founding member of the Star Alliance and the only international network carrier in North America to receive a Four-Star ranking from Skytrax. Air Canada provides scheduled passenger service to 180 airports in Canada, the United States, and internationally on six continents. Through the carrier’s Aeroplan loyalty program, customers can earn and redeem points on the world’s largest airline partner network of 45 airlines. Air Canada Cargo offers air freight lift and connectivity to hundreds of destinations across six continents with a dedicated fleet of 767-300 Freighters and passenger aircraft belly hold capacity. Additionally, the airline has committed to a net zero emissions goal from all global operations by 2050.
Source: Air Canada/CNW