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Air Canada Introduces Baggage and Mobility Aid Tracking via the Air Canada App

Air Canada has today introduced a new feature to the Air Canada app that will allow guests traveling in Canada to track the progress of their baggage and/or mobility aid in real time throughout their journey.

Air Canada Customers Can Now Track Their Baggage and Mobility Aids When Traveling Domestically in Canada - Courtesy Air Canada/CNW

On Friday (December 1, 2023), Air Canada announced the addition of a new baggage and mobility aid tracking feature to the Air Canada app. Guests traveling within Canada can now track the progress of their baggage and/or mobility aid in real time at key points throughout the journey. Initially, the feature will be available domestically in Canada during final development, before being expanded to the airline’s U.S. transborder destinations next year, and then progressively rolled out to select international destinations over time.

In Friday’s announcement, Air Canada’s VP – Customer Experience and Operations Strategy, Tom Stevens, said,

“At Air Canada, we know that apart from a safe, comfortable journey, the prompt delivery of baggage and mobility aids is a top priority for our customers. We already achieve a very high reliability rate, but to further elevate our service we are introducing a new tracking feature in the Air Canada mobile app to give customers real-time information, greater certainty about the movement of their belongings during their trip, and heightened convenience.”

Air Canada Introduces Five-Point Baggage Scanning - Courtesy Air Canada/CNW

For customers required to check mobility aids, they will be able to check the movement of their aid, including the ability to confirm, under Air Canada’s enhanced accessibility protocols, that it has been securely loaded before departure. The tracker also has a ‘What’s Next’ feature that tells customers the next step for their belongings, such as information on where they need to pick up their baggage, like a carousel number, either at a transfer point or at their final destination. If baggage is delayed, the app will advise customers of the delayed items, and enable them to file a delayed baggage report from their smartphone and arrange delivery. Customers will then receive a confirmation with a file number and a link to follow up on any updates.

Air Canada is Canada’s largest domestic and international airline. The Canadian flag carrier is a founding member of the Star Alliance and holds a Four-Star ranking from Skytrax. Air Canada provides scheduled passenger service to 180 airports in Canada, the United States, and internationally on six continents. Through the carrier’s Aeroplan loyalty program, customers can earn and redeem points on the world’s largest airline partner network of 45 airlines. Air Canada Cargo offers air freight lift and connectivity to hundreds of destinations across six continents with a dedicated fleet of 767-300 Freighters and passenger aircraft belly hold capacity. Additionally, the airline has committed to a net zero emissions goal from all global operations by 2050.

Source: Air Canada/CNW


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