Star Alliance Opens Star Connection Centre at LAX
- Joe Breitfeller
- Mar 23
- 2 min read
The Star Alliance has announced the opening of the new Star Connection Centre at Los Angeles International Airport, strengthening seamless multi-airline connections at one of Star Alliance’s busiest transfer hubs in North America.
On Monday (March 23, 2026), Star Alliance announced the opening of their new Star Connection Centre SCC) at Los Angeles International Airport (LAX), which will strengthen seamless multi-airline connections at one of Star Alliance’s busiest transfer hubs in North America. With over 350,000 passengers connecting between Star Alliance member airlines at LAX each year, it is one of the Alliance’s most critical global transfer hubs. Designed to support passengers with tight connections between two Star Alliance member airline flights, SCC will proactively identify customers at risk of missing their connections due to their delayed incoming flight and expedites them to their next flight.
In Monday’s announcement, Star Alliance’s VP – Customer Experience, Ambar Franco,
“Every moment matters when connections are tight, and our goal is to make multi-airline journeys feel seamless. At Star Connection Centres, our member airlines come together as one to ensure that, regardless of which airline passengers are flying with, they are supported from an Alliance perspective. This is what Star Alliance stands for — delivering a smooth experience across our global network. Our latest Star Connection Centre at LAX will benefit our members and customers alike.”
With the new LAX Star Connection Centre, member airline guests enjoy a smooth and seamless connection, while behind the scenes, teams across Star Alliance airlines work together to make that possible. Dedicated agents monitor transfer windows using specialized software and step in to coordinate support, meeting passengers at the arrival gate and guiding them swiftly to their next flight. Star Alliance has been operating Connection Centres for more than a decade across key hubs worldwide, including Brussels (BRU), Chicago (ORD), Frankfurt (FRA) and Toronto (YYZ), as well as dedicated baggage-focused SCC operations in Houston (IAH), Newark (EWR), Washington Dulles (IAD) and San Francisco (SFO).
Currently, 16 Star Alliance member airlines serve Los Angeles, including Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Singapore Airlines, SWISS, TAP Air Portugal, Turkish Airlines and United. Combines, they operate over 2,000 weekly flights more than 80 destinations across 20+ countries.
Source: Star Alliance
