Smartvel Launches TravelAble, Simplifying Accessible Travel with Complete Guidance

Smartvel has today announced the launch of TravelAble, an end-to-end solution designed to help passengers with reduced mobility better understand the complexities of air travel through personalized step-by-step guidance.

Smartvel Launches TravelAble, a New Platform that Provides a Customized End-to-End Solution for Passengers with Reduced Mobility (PRM), Helping Take Some of the Stress Out of Travel - Courtesy Smartvel / PR Reality

On Tuesday (April 7, 2026), Smartvel announced the launch of TravelAble, a new accessibility solution designed to help passengers with reduced mobility (PRM) better understand and navigate the complexities of air travel through personalised, step-by-step guidance.  TravelAble centralizes fragmented accessibility information from airlines and airports into a single, structured content model, delivering tailored guidance based on each traveler’s profile, including mobility equipment, battery type, and travel context.  The platform organizes information across every stage of the journey, from pre-departure planning through to arrival, providing clear answers on what assistance to request, what to expect at security and boarding, and how equipment will be handled throughout the trip.

In Tuesday’s announcement, Smartvel’s CEO, Iñigo Valenzuela, said,

“Accessibility in travel is still far too complex and fragmented.  TravelAble is about turning that complexity into clarity — giving travellers confidence through personalised, reliable information, while helping airlines and airports deliver a more consistent and inclusive experience.”

TravelAble also translates technical IATA Special Service Request (SSR) codes such as WCHR (wheelchair ramp), WCHS (wheelchair steps) and WCHC (wheelchair cabin) into plain language, helping travellers better understand the level of support available. 

Research conducted during the development of TravelAble highlights ongoing challenges for travelers with accessibility needs.  This has shown that 40 percent of passengers with reduced mobility are unsure whether airport infrastructure will meet their needs, 33 percent struggle to find clear accessibility information before traveling, and 28 percent do not know if they will be able to board with their mobility equipment.  Security checks, boarding procedures, and airport navigation were identified as the most stressful points in the journey.  TravelAble addresses these issues by providing structured, journey-based guidance aligned with official airline and airport procedures, continuously monitored to ensure accuracy.

TravelAble can be deployed across websites, apps, and digital booking environments as a widget, enabling airlines and travel platforms to integrate accessibility guidance directly into the customer journey.  The platform includes over 100 structured content categories and supports over 8,000 possible requirement combinations, ensuring highly personalised outputs for each traveler.  Beyond improving the passenger experience, TravelAble is designed to support airline and airport operations by reducing repetitive customer queries, minimizing last-minute issues related to equipment and battery compliance, and improving alignment between passengers and ground teams.

While initially focused on passengers with reduced mobility, Smartvel plans to expand TravelAble to cover a wider range of accessibility needs, including visual, auditory, cognitive, and hidden disabilities, as well as additional medical equipment requirements.

Smartvel is a B2B travel technology company focused on delivering destination content solutions.  The company’s goal is to transform the travel industry by improving the travel experience, increase the engagement, and provide peace of mind for the traveler, while helping companies improve their SEO and conversion, and generate more sales.  Smartvel’s EntryDocs solution is used by international travelers worldwide, providing a seamless and complete solution for airlines, cruises, OTAs, hotels, and governments, including health requirements and documents needed to travel.  The company’s Destination Content Solutions cover a full range of products such as travel guides, trip planners, SMS, travel tips, event calendar, travelSEO, Explore&Go, and more for the tourism industry, helping to inspire and engage more with customers and enriching current touchpoints throughout the customer journey.

Source: Smartvel / Reality PR