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Lufthansa Cargo Streamlines Digital Booking Process with the Integration of Add-on Services

Lufthansa Cargo has today announced the integration of add-on service to the digital booking process.  This includes five add-on Services, from ‘Sustainable Choice’ to ‘smartULD,’ addressing specific requirements along the transport chain.


Lufthansa Cargo Integrates Add-on Services Into the Digital Booking Process - Courtesy Lufthansa Cargo
Lufthansa Cargo Integrates Add-on Services Into the Digital Booking Process - Courtesy Lufthansa Cargo

On Tuesday (March 17, 2026), Lufthansa Cargo announced the integration of five Add-on service to the digital booking process.  Customers can add them to their booking individually with just a few clicks.  The enhancement builds on Lufthansa Cargo’s modular product portfolio. Customers first select a ‘Product’ and define the required ‘Speed’ before adding suitable Add-on Services to their booking.  Now, at the end of the booking flow, all available Add-on Services are displayed, including transparent pricing, and can be added with just a few clicks.  The integration of the services ‘toDoor’ and ‘Insurance’ into the digital booking process is still in progress.


One of the five Add-on services now available include Sustainable Choice, which offers more sustainable transport options for shipments.  Customers can support the use of Sustainable Aviation Fuel (SAF) and contribute to certified climate protection projects corresponding to the CO₂ emissions of their shipment.  Another option is Personal Supervision, the additional service for irreplaceable artworks.  Representatives of art logistics companies or curators can personally accompany valuable art shipments during ground handling. The service is currently available in Frankfurt and Munich.  Customer can also select smartULD, the Add-on Service for real-time data transmission.  It enables continuous temperature and data monitoring of temperature-sensitive goods and is available with the ‘Active Temp Control product.


Other services that will soon be integrated into the digital booking platform include toDoor, the Add-on Service for direct delivery to the consignee’s bonded warehouse.  These deliveries are carried out via Lufthansa Cargo’s Road Feeder Service.  The final Add-on service is a door-to-door air freight insurance solution beyond standard liability limits.  This protects air freight shipments against damage throughout the entire transport chain and is offered in cooperation with partner Delvag for all products.


With this suite of integrated Add-on products, Lufthansa Cargo serves frequently requested customer needs along the transport chain, while providing additional flexibility for designing individual logistics solutions.  The modular offering allows customers to expand their bookings with targeted additional services and tailor transport solutions even more flexibly to their individual requirements.  This marks another step in the continuous development of Lufthansa Cargo’s digital customer journey.  Further Add-on Services are already in development.

 


Source: Lufthansa Cargo

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