Korean Air Launches Full Scale Digitalization of Travel Documents

Korean Air has become the first airline in the world to implement a complete full scale e-Document system for travel documents. Customers will now be able to complete 23 different documents, including pet transport declaration, unaccompanied minor and health forms.

Korean Air Launches Full Scale e-Document System - Courtesy Korean Air

On Tuesday (December 28, 2021), Korean Air announced the launch of the world’s first full-scale electronic document system. The new e-Document system supports 23 different types of documents, including pet transportation declaration, unaccompanied minor and health condition declaration forms, which can all be completed via personal digital devices. Additionally, information gathered when making reservations, such as e-mail address, contact information and frequent flyer number, will automatically be reflected on the documents, facilitating the fill-out process.

In Tuesday’s announcement, Korean Air’s Executive Vice President and Chief Customer Service Officer, Seungbum Lee, said,

“The introduction of the e-DOC system is the result of Korean Air’s efforts to enhance customer-centered services as a leading global airline. We plan to actively engage in ESG management and further improve customer convenience by providing innovative solutions.”

All customer data in the e-Document system will be safely managed in a secure server, with information accessible in real time through dedicated terminals at domestic and overseas branches. Rapid processing will help reduce customer wait time, while automatic storage and deletion in a managed server will improve security of personal information.

Today’s announcement marks just the latest enhancement in the airline’s ongoing effort to enhance guest service. Korean Air was named Air Transport World’s Airline of the Year in 2021 and has also received a 5-star COVID-19 safety rating by SkyTrax and a 5-star global airline rating by APEX. Additionally, in December 2020, the carrier became the first airline in Korea to receive the consumer-centered (CCM) certification by the Korean Fair Trade Commission.

Source: Korean Air