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Delta Air Lines and Aeromexico Launch Touchless Check-in With SkyTeam Technology

Delta Air Lines and Aeromexico have become the first two SkyTeam members to introduce digital check-in for multi-airline travel via the airlines’ websites or apps, with technology powered by SkyTeam’s Digital Spine.

Delta and Aeromexico Introduce Seamless, Touchless Multi-Airline Check-in - Courtesy Delta Air Lines

On Tuesday (February 1, 2022), Delta Airlines announced the launch of multi-airline digital check-in powered by SkyTeam’s Digital Spine technology, becoming the first two members of SkyTeam members to offer the convenience. Guests traveling on an itinerary with both Delta and Aeromexico flights can now check-in digitally and receive boarding passes through either airline’s self-service channels. SkyTeam and the carriers expect the use of the new seamless technology will positively impact over 50,000 guests monthly, reducing stress and minimizing queues at the Airport. The technology will be rolled out across more SkyTeam members in 2022.

In today’s announcement, SkyTeam’s Board Chairman, Walter Cho, said,

“SkyTeam’s innovative technology is digitizing the travel experience to increase health safety and convenience by avoiding the need to wait in line. Through our mission to be the most seamless global alliance, we are creating a raft of tools that keep customers informed and ready to fly, giving them greater confidence when traveling internationally. We are working fast to implement this new check-in technology across most members in 2022.

Also commenting on the new inter-airline seamless check-in technology, Delta Air Lines’ President – International, Alain Bellemare, said,

“We know that using digital channels, such as the Fly Delta app, to check-in and get your boarding pass is an important part of creating a stress-free travel experience. So, the ability to check in using our digital channels for any Aeromexico flight is a big win for our customers when they travel internationally, providing greater peace of mind throughout their journey.”

Aeromexico’s Executive Vice President – Digital and Customer Experience, Andres Castañeda, added,

“Now more than ever it is key to have a reliable digital ecosystem that helps us offer a smooth travel experience. Thanks to our joint efforts with SkyTeam, we have enabled this new functionality that reaffirms the seamless travel journey between Aeromexico and Delta Air Lines, and soon with other alliance partners. This work manifests all members’ commitment to offering a cutting-edge service for all our customers.”

Grupo Aeromexico S.A.B. de C.V. (Aeromexico) is Mexico’s global airline and maintains their primary hub at Mexico City International Airport’s Terminal 2. The airline’s network includes service to the U.S., Canada, Central America, South America, Asia and Europe. The Group’s fleet is comprised of Boeing 787 Dreamliners, 737s and Embraer E190s. Aeromexico is a founding member of the global SkyTeam alliance which includes 19 members serving destinations in over 170 countries and territories.

Delta Air Lines (NYSE: DAL) is the global U.S. airline leader in safety, innovation, reliability and customer experience. For the last decade, the carrier has led the industry in operational excellence, while maintaining their reputation for award-winning customer service.

Source(s): Delta Air Lines, Aeromexico, SkyTeam


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