• Joe Breitfeller

British Airways Starts COVID-19 Document Certification Trial on Airline Website

Eligible British Airways’ customers traveling to India can now upload their negative COVID-19 test results and other required documentation on the ba.com website, under the ‘Managing my Booking’ function.


British Airways Boeing 787 Dreamliner - Courtesy British Airways

On Monday (March 15, 2021), British Airways announced the launch of their COVID-19 document certification trial on ba.com. Eligible guests traveling to India can now upload their negative COVID-19 test results and other required documentation directly to the ba.com website, under the ‘Manage my Booking’ function. Once uploaded, British Airways will verify that the documentation matches entry requirements, allowing customers to check-in 24 hours prior to departure, thereby avoiding airport queues. Over the next few weeks, the carrier will expand the trial to additional destinations and plans on adding this functionality to their app. The new trial complements British Airways’ existing VeriFLY health transport trial on flights to the US and Canada, as well as all inbound UK flights.

In today’s announcement, British Airways’ Chief Executive Officer, Sean Doyle, said,


“We know that innovation and technology hold the key to unlocking international travel. We are already offering access to travel app ‘VeriFLY’ on selected routes and IAG has been helping develop ‘Travel Pass’ with IATA. Now it’s also time to look at what we can offer through our own website. The key benefit of customers being able to upload the correct travel documentation into their booking, is that it enables them to check-in online, speeding up the airport process. We are continually exploring the best possible options to help our customers return to the skies, safely.”



The new trial will apply to all flights between London and India, and three days prior to departure customers will receive an email directing them to the ‘Manage my Booking’ function where they can upload the required documentation. British Airways will certify the documents within six hours to ensure they comply with entry requirements.



Source: British Airways

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