British Airways has appointed Calum Laming as Director of Business Recovery. Michelle Lydon will join the carrier as Chief People Officer, while Colm Lacy and Tom Stevens have been confirmed as CCO and Director of Brand and Customer Experience, respectively.
On Thursday (January 20, 2022), British Airways announced the appointment of four new leaders to the company’s Management Committee. Calum Laming, currently Chief Customer Officer at Vueling, will become Director of Business Recovery, where he will be responsible for building the carrier’s global network, resources and operations following the pandemic. Mr. Laming previously held a variety of customer, brand, product and marketing roles at Virgin Atlantic, Air New Zealand and Etihad Airways.
Next, Michelle Lydon will join British Airways as the airline’s new Chief People Officer. Lydon joins the carrier from QinetiQ, global experts in defense, aerospace and security, where she served as Group Human Resources Director. Finally, Colm Lacy and Tom Stevens, who were appointed on an interim basis to the roles of Chief Commercial Officer and Director of Brand and Customer Experience, respectively, have now been confirmed in these positions. Michele Lydon will start her new role with British Airways in February, while Calum Lacy will join the company in April.
In Thursday’s announcement, British Airways’ Chairman and CEO, Sean Doyle, said,
“I’m incredibly pleased to welcome Calum and Michelle to British Airways and confirm Colm and Tom in their roles to help us deliver our new vision for the business. As we recover from the global pandemic, there’s never been a more important time to have a determined, ambitious and supportive leadership team that will put our people and our customers at the heart of everything we do. There’s a lot of work to do but we’re on our way and I’m confident we can create a working culture that allows our people to thrive, deliver excellent customer service and look to a sustainable future while always continuing to do what we do best - connecting Britain with the world and the world with Britain.”
Left to Right: Chief Commercial Officer, Colm Lacy; Director of Brand and Customer Experience, Tom Stevens; Chairman and CEO, Sean Doyle - Courtesy British Airways
Colm Lacy started working for British Airways as a Finance analyst and has since served in a number of finance and commercial positions. Tom Stevens joined British Airways under the company’s graduate scheme in 2011, initially working on the procurement team before moving to customer and operational roles. Colm and Tom have both been on the Management Committee since 2021 and will continue to lead the airline’s digital first, customer-centric strategy.
Source: British Airways