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Avianca to Simplify Ancillary Ticket Extras With New Scheme From October 2022

Updated: Feb 11, 2023

tarting October 1, 2022, Avianca customers will be able to select ticket add-ons with a new scheme that includes four choices, XS, S, M and L. The most economical choice ‘XS’ includes one personal item and self-check-in, While ‘L’ includes a full range of extras.

Avianca Airbus A320neo - Courtesy Airbus

On Wednesday (June 1, 2022), Avianca announced the launch of a new simplified range of ticket add-ons that will allow guests to fly at more competitive prices to 64 destinations in the Americas. Customers will now pay for only what they need when flying to the U.S., Argentina, Chile, Ecuador, Peru, El Salvador, and others, with a range of four brands, namely XS, S, M and L. The least expensive option ‘XS’ includes one personal item and requires check-in via the internet, through the carrier’s app or at an airport kiosk, while ‘S’ includes a personal item, a 10kg carry-on, self-check-in and mileage accrual. The next highest level is ‘M’ which includes a personal item, a 10kg carry-on, 23kg hold baggage, self or counter check-in, mileage accrual and Economy seat selection. Finally, the ‘L’ option includes everything offered by the ‘M’ option, plus itinerary changes and reimbursement, as well as Economy, Plus and emergency exit seat selection.

In Wednesday’s announcment, Avianca’s Chief Commercial Officer, Manuel Ambriz, said,

“We are on our way to becoming the airline that everyone can fly. That is why today we are introducing a new international fare scheme for customers to enjoy their trips, choosing how to fly, which attributes to pay for, accessing a more practical and simple flight experience, without being tied to a particular class, and also with the option of adding more than 15 products or services to their purchase in case they need them. Thanks to the changes implemented in the aircraft cabins we reached the same levels of seats offered in 2019 in the Colombian domestic market with 15% less takeoffs, which means a very important contribution in the reduction of the carbon footprint.”

Avianca's New Ancillary Ticket Add-on Range - Courtesy Avianca

This ancillary ticket scheme has already been rolled out on domestic flights in Columbia and Ecuador. For guests traveling to Europe, Avianca will maintain their current 5-brand option with S,M,L available in Economy Class and XL and XXL in Business Class.

Avianca Group International Limited includes Avianca, LifeMiles and Avianca Cargo. Established in 1919, Avianca Airlines is the leading carrier in Colombia, Ecuador, and Central America, and operates one of the largest networks in Latin America with 130 routes and 3,800 weekly departures. Avianca has a fleet of over 110 Airbus and Boeing 787 Dreamliner aircraft and serves approximately 65 destinations in the Americas and Europe. The airline’s LifeMiles loyalty program has 450 allied partners and over 10 million members, making it one of the largest in the region. Avianca Cargo serves over 50 destinations with a fleet of Airbus A330s, as well as passenger aircraft belly hold capacity. The company emerged from Bankruptcy at the end of 2021 and currently employs over 12,000 team members.

Source: Avianca


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