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Austrian Airlines Appoints David Kondo as Head of Brand Experience

Austrian Airlines has named David Kondo as the carrier’s Senior Director Austrian Brand Experience effective October 15, 2023. In his new role, Mr. Kondo will be responsible for Austrian’s entire market and product management.


Austrian Airlines' New Senior Director of Austrian Benad Experience, David Kondo - Courtesy Austrian Airlines/Photo Inset Credit: David Kondo/Linkedin

On Wednesday (September 20, 2023), Austrian Airlines announced the appointment of David Kondo as Senior Director Austrian Brand Experience effective October 15, 2023. In his new position, Mr. Kondo will be responsible for Austrian’s entire marketing and product management, including advertising and market communication, brand management, and guest experience design across the entire travel chain. Having grown up between Japan, Canada and Australia, David Kondo developed a passion for travel at an early age. Starting his career as a Product & Operations Graduate at Virgin Australia, he joined Qatar Airways in 2013 as a Product and Strategy specialist, where he led the design development of the airline’s award-winning Qsuites Business Class product.


In 2015, Kondo returned to Australia to join the Qantas Group, where he led the retail programs at the Group’s Jetstar Japan and Jetstar Asia subsidiaries. Joining Finnair in 2017, he has since held various leadership positions in customer experience, including the design development of the airline’s long-haul experience and the redesign of Helsinki Airport. David Kondo is currently a member of the Board of the Airline Passenger Experience Association (APEX). In addition to his engineering and airline business studies, he is also experienced in design thinking and innovation.



Source: Austrian Airlines

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