• Joe Breitfeller

American Airlines Launches New Touchless Check-in Experience at 230 Airports

American Airlines announced on Friday new technology that will enhance the guest experience with a touchless check-in experience at 230 airports. Starting today, customers can proceed to their gate without touching a kiosk screen, even when checking bags.


American Airlines Boeing 777-300 - Courtesy American Airlines

Today (July 17, 2020), American Airlines announced the launch of a touchless check-in experience which will be available at 230 airports. Utilizing the new procedure, guests will be able to proceed directly to their gate without touching the kiosk screen, even when checking bags. When booking domestic single itinerary tickets, customers indicate the number of bags they plan to check on the airline’s website or app. Next, when they arrive at the check-in kiosk, they can simple scan their boarding pass on their mobile device or pre-printed pass. Once scanned, the kiosk will automatically print the bag tags.


Today’s announcement is just the latest step in American Airline’s multi-layered commitment to the health and safety of their guests and team members including clean airports, airplanes and requirements for customers to wear masks. Each aircraft is disinfected, including high contact points such as seat buckles, tray tables and other surfaces. The carrier also utilizes an electrostatic spray inside each aircraft every seven days which kills 99.9999 percent of viruses and bacteria within ten minutes. Additionally, American Airlines continues to work with the Global Biorisk Advisory Council for GBAC STAR for fleet and lounge accreditation, which is expected to be completed by year’s end.


American Airlines Introduce Touchless Check-in - Image Courtesy American Airlines

Recently, the carrier also began the rollout of ‘aainflight.com’ which is a new inflight Wi-Fi portal that provides a seamless and unified entertainment and connectivity experience. The portal allows guests to use their AAdvantage® credentials and stored credit cards to purchase internet access flight passes on aircraft equipped with Gogo and Viasat internet services. Customers can continue to use their Gogo Wi-Fi subscription and those without an AAdvantage® membership can continue to purchase flight passes as a guest on Gogo and Viasat flights.


Source: American Airlines

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