American Airlines Launches Mobile ID for Customers With TSA PreCheck
Thanks to a collaboration with the Transportations Security Administration (TSA), American Airlines customers with TSA PreCheck® can now breeze through the airport with just their phone and face.
On Wednesday (June 22, 2022), American Airlines announced that thanks to a collaboration with the Transportation Security Administration (TSA) they have launched Mobile ID for customers with TSA PreCheck. Starting today at Dallas/Fort Worth International Airport (DFW), American Airlines AAdvantage® members who are enrolled in TSA PreCheck can use their American Airlines Mobile ID at select TSA PreCheck checkpoints for identity verification. The experience is now available at every TSA PreCheck at DFW, and the carrier plans to deploy the option at select checkpoints at Miami International Airport (MIA), Phoenix Sky Harbor International Airport (PHX) and Washington Reagan National Airport (DCA), among others, later this year.
In Wednesday’s announcment, American Airlines’ Vice President of Customer Experience, Loyalty and Marketing, Julie Rath, said,
“We’re committed to making our customers’ journeys easier, and airport waypoints provide significant opportunities for innovation. By simplifying the identity verification process and other points at the airport, we’re helping our customers exchange stress for convenience and saved time, and propelling the travel industry further along the path to a truly seamless customer experience.”
To take advantage of the new Mobile ID option, American Airlines customers with TSA PreCheck should download the Airside Digital Identity App on an iOS or Android device, take a photo of their face, scan their driver’s license or passport with the app, and enter their AAdvantage number. Next, the app will verify the customers’ information using mobile ID technology powered by Thales to compare against state DMV records or the passport’s embedded NFC chip. The app securely stores the customer’s American Airline Mobile ID on their mobile device until they choose where and when to share it.
Next, when customers go through security, they simply present a QR code on their phone and consent to share their American Airlines Mobile ID with TSA. Then, customers look into a camera at the checkpoint and the TSA’s computer system matches the customer’s encrypted image against their American Airlines Mobile ID. The process generally only takes about five seconds. After verification, TSA erases the encrypted digital ID from its checkpoint readers, while customers retain their digital ID for later use at other points, such as an airport lounge.
American Airlines' Mobile ID With TSA PreCheck Procedure - Courtesy American Airlines
American Airlines’ purpose is to “care for people on life’s journey.” Shares in the American Airlines Group, Inc., trade on NASDAQ under the ticker symbol AAL and the company’s stock is included in the S&P 500.
Source: American Airlines