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Air New Zealand Extends Booking Flexibility Policy, Reintroduces Full Food & Beverage Service

In response to recent pandemic alert level changes, Air New Zealand is extending their domestic flexibility policy. Customers who hold or book tickets through June 30, 2021 can hold the fare in credit for rebooking until June 2022, or change flights without fees.

Air New Zealand Airbus A321neo - Courtesy Airbus

On Friday (March 12, 2021), Air New Zealand announced an extension of their domestic booking flexibility policy. Customers who hold or book tickets through June 30, 2021 can now hold their fare as a credit through June 30, 2022 or change or amend flight changes free of charge, though a normal fare difference may still apply. The carrier has extended their booking flexibility policy in response to recent pandemic-related alert changes around New Zealand, so guests can continue to book with confidence.

In Friday’s announcement, Air New Zealand’s Chief Customer and Sales Officer, Leanne Geraghty, said,

“Having recently gone through a period of elevated alert levels around the country, many of our customers had their travel plans disrupted. This extension will provide more options should circumstances change in the future. The airline recently made an adjustment to its credit policy and customers who hold an existing credit with the airline will have until 30 June 2022 to make a new booking using their credit, and until 30 June 2023 to take the travel. This applies to both domestic and international credit.

“In addition to the flexibility extension, the airline's full food and beverage service will be back on board from Monday after Auckland joins the rest of the country at Alert Level One. The decision to bring food and beverage back on board was made under guidance from the Ministry of Health. Feedback from customers has been that they really enjoy a snack and a cup of coffee or tea while flying so we're looking forward to welcoming this back. Care is at the heart of our brand and offering food and beverage on board is very much an extension of that. Customers are of course still required to wear their mask or face covering while they are not enjoying a drink or bite to eat.”

Source: Air New Zealand

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