- Joe Breitfeller
Air Canada Announces the Retirement of Executive Vice President and CCO, Lucie Guillemette
Air Canada’s EVP and Chief Commercial Officer Lucie Guillemette will retire at the end of April 2023. With the departure, Mark Nasr will become EVP Marketing & Digital and President of Aeroplan, while Mark Galardo will become EVP Revenue and Network planning.
On Thursday (January 12, 2023), Air Canada announced the retirement of Lucie Guillemette, the carrier’s Executive Vice President and Chief Commercial Officer, following a career touching five decades. Upon Ms. Guillemette’s departure at the end of April 2023, Air Canada will realign their senior management structure. Mark Nasr, currently Senior Vice President, Products, Marketing and eCommerce, will become Executive Vice President Marketing & Digital, and President of Aeroplan, while Mark Galardo, the carrier’s Senior Vice President, Network Planning and Revenue Management, will become Executive Vice President, Revenue Planning, including responsibility for Air Canada Vacations.
Commenting on Ms. Guillemette’s retirement, Air Canada’s President and Chief Executive Officer, Michael Rousseau, said,
“Starting with her first job as a call centre agent, Lucie has at every stage of her remarkable, 36-year career contributed to Air Canada's advancement. She is a leader who inspired her teams and all employees with her passion for customer service, her deep personal regard for her colleagues, and her unwavering commitment to our company's success.
“It is no coincidence that Lucie's rise through the senior management ranks paralleled the transformation of Air Canada into a leading global carrier, with our revenue doubling and our profitability growing even faster as we undertook a major, international network expansion. Capping this, she played a critical role helping guide Air Canada through the pandemic by implementing innovative revenue strategies that will now serve as the foundation for our future. Everyone at Air Canada joins me in thanking Lucie and heartily wishing her the best for a long, fulfilling retirement.”
Joining Air Canada in 1987 as a Customer Service and Sales Agent, Lucie Guillemette has held senior marketing and commercial positions including General Manager, Aeroplan Call Center Operations, Senior Director, Network Management and Senior Director of Human Resources. She joined Air Canada’s executive team in 2008 as Vice President, Revenue Management, and was named Senior Vice President, Revenue Optimization in 2015. In her current role, Ms. Guillemette has oversight for the optimization of all commercial activities for the airline and regional partners, including network planning and management and revenue performance, as well as product, marketing, branding, sales and distribution activities worldwide. In 2017, Lucie Guillemette was recognized by the Women’s Executive Network as one of Canada’s 100 Most Powerful Women in Business in the Corporate Executive Category.
Source: Air Canada