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Norwegian Upgrades Self Service Kiosks at Airports

Over the last few weeks, Norwegian has been testing new functions at their self-service kiosks, with seat selection becoming one of the more popular features.  The airline has also enhanced their mobile app with a major update.


Norwegian Rolls Out Self Service Kiosk and Mobile App Upgrades - Courtesy Norwegian Air Shuttle/Mynewsdesk

On Monday (Norwegian Air Shuttle announced that over the past few weeks they have been testing upgrades at their self-service airport kiosks.  Since early March, thousands of customers have taken advantage of the upgrades at Gardermoen, with seat selection one of the more popular features.  Additionally, the carrier has added more functionality to their mobile app, ensuring a faster, easier and more user-focused experience.  The app upgrade ensures the highest quality, both in terms of content and aesthetics.


In Monday’s announcement, Norwegian’s EVP – IT and Business Services, Knut Olav Irgens Høeg, said,


“We have been testing seat booking at a kiosk for just over a week, and see that so far the customers have welcomed the upgrade with open arms.  This has been particularly popular, but we also see that the option to add luggage, Fast Track in the security check and Priority Boarding is to the taste of the passengers.  Norwegian has committed to being continuously innovative in the development of user experiences. In parallel with the rebranding, there will be several technical upgrades with the aim of making air travel even easier for our customers.

 

“We see that more and more people are using the app both for booking, during and before the trip. Therefore, we are very happy to launch a new version of the app that makes it easier to add previously browser-based functions. This is solely about making the user experience better for our customers.”


Norwegian Air Shuttle was established in September 2002 with four domestic routes and has since carried over 300 million passengers.  The carrier is the largest Norwegian airline and currently employs approximately 4,700 team members.  Most employees are based in Norway in Oslo, Trondheim, Bergen and Stavanger, or at the company’s head office at Fornebu in Bærum.  The carrier also has offices in Riga and Barcelona, as well as bases in Alicante and Malaga.  The Group also includes the regional carrier Widerøe, which employs a further 3,500 team members. 


Norwegian Air Shuttle operates a fleet of 87 aircraft, including 20 Boeing 737-8 MAX jets, while Widerøe operates a fleet of 48 aircraft, including 45 De Havilland Canada Dash-8 turboprops and Three Embraer E190-E2 jets.  The carrier currently offers affordable flights on a short-haul network of destinations in the Nordic countries and to key European destinations.  Norwegian aims to reduce CO2 emissions by 45 percent by 2030.


 

Source: Norwegian Air Shuttle/Mynewsdesk

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