IndiGo Marks 16th Anniversary With Novel ‘Three-Point Disembarkation System’
IndiGo marked their 16th anniversary on Thursday with the introduction of a revolutionary new Three Point Disembarkation process. The process uses both forward and one rear exit door, and will initially be used at remote stands in Delhi, Mumbai and Bengaluru.
On Thursday (August 4, 2022), as part of their 16th anniversary celebration, IndiGo introduced a novel new ‘Three Point Disembarkation System’ to expedite the deplaning process. The process uses ramps at both forward exits and one rear exit, making IndiGo the first airline in the world to introduce the process. After conducting trials and receiving encouraging feedback from guests, the process will initially be implemented on the airline’s Airbus A320 and A321 fleet for flights arriving at remote stands in Delhi, Mumbai and Bengaluru, before being rolled out systemwide. Cabin crew members will make the necessary announcements on flights using the system at the time of deboarding.
In Thursday’s announcement, IndiGo’s CEO and Whole-Time Director, Ronojoy Dutta, said,
“It brings us immense pride to be the first airline in the world to use a three-point system. At IndiGo, we constantly and dynamically keep reinventing our internal standards to enable a hassle-free customer experience as well as contributing to operational efficiencies for all stakeholders including airport operators and ground handling companies.”
Also commenting on the new deboarding system, IndiGo’s Executive Vice President, Sanjeev Ramdas, added,
“At IndiGo, we have always looked at newer ways to enhance our customer experience and make flying, as well as our ground operations, efficient and hassle-free. Adding a third ramp for disembarkation is a simple yet effective way to complete a smooth travel experience for our customers. We have always been known for setting new benchmarks in innovating travel and our 16th anniversary is the perfect occasion to make the experience a little sweeter for our customers – as they can get to work or meet their loved ones quicker.”
Founded in 2006, IndiGo has grown into India’s largest airlines, and one of the fastest growing LCCs in the world. The carrier’s operates with a simple philosophy of providing low fares and courteous, hygienic, on-time and hassle-free service. IndiGo operates a fleet of over 280 aircraft and offers over 1,600 daily flights to 74 domestic and 25 international destinations.