easyJet Extends ‘Protection Promise’ Policy Through 2022
easyJet has extended their ‘Protection Promise’ booking flexibility policy until 2022. Free flight changes will be available through March 31, 2022, while travel restriction protection will remain in place until December 31, 2022.
On Monday (November 29, 2021), easyJet announced an extension of their ‘Protection Promise’ policy into 2022. The carrier’s ‘Freedom to Change’ policy has been extended until March 31, 2022, allowing customers to change their flights for free, while ‘Travel Restriction Protection’ will remain in place until December 31, 2022. Under the travel restriction protection policy, should a trip be impacted by a lockdown, travel ban or mandatory hotel quarantine, customers can receive a refund for their flights, even if they are still operating. Additionally, all easyJet holidays will continue to be covered by their ‘Protection Promise’ until further notice.
In Monday’s announcement, easyJet’s Chief Commercial Officer, Sophie Dekkers, said,
“We know that flexibility continues to be crucial for our customers, so we’ve extended our Protection Promise to help customers book flights with confidence, safe in the knowledge they can make plans to travel without having to worry about incurring change fees or the expenses of mandatory restrictions, should their trip be impacted. And with more flights now available to destinations across our unrivalled European network, customers have more choice if they need to make changes to their trip.”
With recent changes to travel restrictions and the onset of the COVID-19 Omicron variant, easyJet holidays’ guests due to travel up to December 17th have until Tuesday (November 30, 2021), to cancel their holiday online for credit so they can make an immediate rebooking. All easyJet holidays customers can made changes to their holiday up to 28 days prior to departure.
Also commenting on today’s booking flexibility announcement, easyJet holidays’ Director of Customer and Operations, Matt Callaghan, said,
“We know this news might have affected some of our customers with imminent travel plans so, as ever, we want to be on their side and give even more flexibility at this time. That’s why we’re allowing cancellation for easyJet holidays credit or a free amend for travel agent bookings for anyone due to travel between now and mid-December, allowing them to rebook when the time is right for them. We’re contacting our customers and trade agents with details of how to do this. Customers can, of course, keep their holiday booking, this is just about giving further reassurance to anyone who wants to make a change to their plans. We’ll certainly be keeping a close eye on the situation.”
easyJet carries nearly 100 million passengers annually on around 1,000 routes to over 150 airports in 35 countries. The airline has a fleet of over 300 aircraft and over 300 million Europeans live within an hour’s drive of an airport served by easyJet. The 25 plus year old low-cost carrier is dedicated to innovation and leads the industry in digital, web, engineering and operational efficiencies. easyJet was named “Britain’s Most Admired Company” in the transport sector for 2020, based on the longest running annual corporate reputation study in the UK.